Quality Care & Operational Excellence

Two friends sharing a bench

Parker identifies four domains of practice, supporting our Quality Care & Operational Excellence initiatives:
  • Transparency - Operate in a compliant and ethical manner with our stakeholders and the community.
  • Delivery of Superior Care and Services - Identify and cultivate talented individuals to deliver care and services, providing those individuals with the right systems and tools to enable them to deliver exceptional care and services. Hold ourselves accountable by measuring our success and challenging ourselves to constantly improve.
  • Culture of Operational Excellence - Create a culture that cares for and nurtures both our elders and employees; a culture of person-directed care, creativity, innovation, and ongoing opportunity for continued personal growth.
  • Transformative Care – Remain an industry leader, sharing our learned lessons, knowledge, expertise, and experience with others in the field.

 

Nursing Homes

All of Parker’s Nursing Homes voluntarily participate in the New Jersey Department of Health Advisory Standards for Long Term Care. These are standards that require care and services beyond those required by regulation.

In 2016, Parker at McCarrick was awarded a 5-star rating from the Center of Medicare and Medicaid Services (CMS). Nursing homes with 5 stars are in the top 10% of nursing homes in New Jersey.
 
In 2016, Parker at River Road, Parker at Landing Lane, and Parker at Monroe received the National Research Corporation Excellence in Action Award. The Excellence in Action awards recognizes long term care and senior living organizations that achieve the highest level of excellence. This is demonstrated by overall resident or employee satisfaction scores that rank within the top 10 percent of My InnerView, the largest proprietary satisfaction database for senior care in the U.S.

In 2016, Parker at Landing Lane and Parker at River Road both received the national Bronze Award for Excellence in Quality from the American Health Care Association.

 

Assisted Living

Parker at Stonegate voluntarily participates in Advanced Standing, a program that requires care and service that exceeds the requirements of applicable regulations.

In 2016, Parker at Stonegate assisted living residence received the national Silver Award for Excellence in Quality from the American Health Care Association.

In 2016, Parker at Stonegate received the National Research Corporation Excellence in Action Award.
Parker at Stonegate assisted living voluntarily participates in a national initiative through the Patient Safety Organization.

 

Adult Day Center

Parker Adult Day Center is a provider for the Alzheimer’s Adult Day Services Program. It is a program that requires care and service that exceeds the requirements of applicable regulations. 
 
In 2016, a registered nurse working for Parker’s Adult Day Center received state recognition when she won the RN Specialty/Employee of the Year Award from the New Jersey Association of Director of Nursing Administration.  
 
The Adult Day Center was awarded an Inaugural Innovations Grant in 2013 from LeadingAge National for the development of Adult Day Services in affordable housing, which resulted in the Parker Day Club at Home program. 

 

Contributions to the Field

Parker lends our expertise to various organizations, participating on boards and committees, providing educational experiences, supporting and collaborating with research institutions:

  • LeadingAge National
  • New Jersey Foundation on Aging  
  • New Jersey Alliance for Culture Change
  • Healthcare Association of New Jersey
  • American College of Healthcare Administrators
 
Parker supports the education and training of future health care providers by serving as a clinical site for numerous colleges and universities, including:
  • Rutgers University
  • Robert Wood Johnson Medical School

 

Research
Parker participates in research that seeks to improve the health of our elders through improved care and services that can be shared with our field. This past year’s research includes:

  • LeadingAge Center for Applied Research - The Effects of Adopting a Household Model on the Psychosocial Health and Dementia Status of Nursing Home Residents
  • University of Pennsylvania - Persistent Vocalizations
  • Rutgers School of Nursing - Increasing Staff Self-Efficacy through a Training Program on Managing Behavioral and Psychological Symptoms of Dementia in Post-Acute Care - Utilizing the Star VA Program